Testimonials

Thank you for ensuring that the sale went smoothly and the great negotiation to ensure we got a good price for the flat.
Susan, Tina & Sasha (Vendors - Sept 2020) - (Hitchin Branch)
Thank you to all of you for your help and guidance in getting us moved.  Its been a long drawn out and stressful house move due to the Covid-19 pandemic, but we made it in the end!  The bungalow is lovely and already feels like home.  You will be pleased to know we won't be moving again!  Many thanks for everything.
Dave & Lynda (vendors - Aug 2020) - (Hitchin Branch)
Its been a couple of weeks in my lovely flat and I'm still just so grateful to you all that I wanted to pass on this token of appreciation for everything you did to guide the sale through all the frustrating obstacles - not to mention a pandemic!  From the moment Barry said, "if you like quirky, there's a place I'd like you to see. It's not on the market yet but it might be soon", well I was hooked, wasn't I? I honestly don't think the sale would have gone through without your efforts as sometimes it seemed just too difficult.  But it did!  I have to mention the incredible extra mile run by Morag right at the end through, turning up at 6:30am on the morning I arrived from Heathrow to hand me my keys and welcome me to Hitchin.  Wonderful. You've been brilliant throughout the whole process, as the card say - a massive thank you!
Suji (buyer - Jul 2020) - (Hitchin Branch)
I just wanted to say a big thank you to all your team for their hard work in completing our sale.  I know it wasn't the most straightward of sales but we got there in the end. Special thanks must go to Lucy, who kept in regular contact with us during lockdown and always remained cheerful when at times must have been, like us, frustrated at the slow speed of our purchase.
Rob & Lyn (vendors - Jul 2020) - (Hitchin Branch)
We have been completely delighted by the service we received from Barry Kilby and his great team at Norgans and can't praise them highly enough for the way in which they handled our sale, and advised us on our purchase out of area.  From the moment we invited Barry to value our home through to navigating a tricky exchange process, we have been given 5 star treatment as customers.  Barry is a hugely experienced professional, pragmatic and realistic, and completely unphased by the range of problems that crop up during the stressful process of moving house.  He really impressed us by actively seeking to solve problems, reaching up and down the chain as required, he respected deadlines and most importantly, he kept his promises.  He sold our home before it had even gone on the market which also means he understands what buyers and vendors are looking for, but the marketing material he put together nonetheless was top notch.  His humour is infectious and gave us great confidence that we'd eventually get it all over the line.  So if you want a great local firm, which truly values its customers, give Barry a call and look no further than Norgans.
Ben (vendor - Jul 2020) - (Hitchin Branch)
To Lucy and Simon, Thank you so much for all your efforts, often beyond the call of duty, to secure for me my cosy new home in Pirton.  I recognise also that there is a team behind you.  I would like to thank them too.  With my very best wishes.
Margaret (Vendor & Buyer - Nov 2020) - (Hitchin Branch)
Hi Lucy  I wanted to say a massive, huge thank you for all your hard work in helping sell my flat.  Its been a long old road, about 17 months in total I think, from when we put the flat on the market.  I knew it would take a while to sell for various reasons; its shared ownership, Brexit, etc.  After seeing how great you were selling my Dad's flat, I knew I wanted your help selling mine, and you didn't disappoint.  You put in so much work chasing the Housing Association for confirmation on various points which made my life easier, as well as following up on every aspect of the sale with the buyer and solicitors.  And then Covid hit!  But you were still there, on top of everything all the way.   I really appreciate all your efforts going above and beyond, particularly this last month when I was super stressed! Could you also please say thank you to Simon from me, as he was involved at the beginning too and was very helpful.  And also thank you to Tony for re-doing the valuation for me.   Muchas Gracias! Merci! Vielen Dank!
Harriet (Vendor - Jan 2021) - (Hitchin Branch)
To Morag, Barry and Team Norgans, Thank you for all your help with our sale and purchase! Until the next time......
The Horobins (Vendors & Buyers - Nov 2020) - (Hitchin Branch)
Dear Lucy, I meant to write to you ages ago, its been so chaotic!  I just wanted to say a personal huge thank you to you, you went way over and above to keep me sane, secure our sale and I felt so confident with you dealign with it all.  You are fabulous at your job, but also a really gorgeous, genuine human being so thank you!!!  We're so happy its all over!  Thanks again.
Dani, Poppy, Jude & Frodo the Dog (Vendor & Buyer - Feb 2021) - (Hitchin Branch)
Just wanted to drop you a note to say thank you all so much for your help and support getting our forever family home in Hitchin.  We feel so incredibly fortunate and can't quite believe we are now in (albeit swimming in boxes). Thanks again.
Jon, Lucy, Alfie & George (Purchasers - June 2021) - (Hitchin Branch)