Testimonials

Thank you so much for all your assistance with our unusual and delicate property situation.  You all helped to keep us sane and positive.  Importantly you are the reason that it has all worked out for us!  We can't thank you enough! All the best.
Emilia, Christian & Roland (Vendors - Jan 2020) - (Hitchin Branch)
Thank you for ensuring that the sale went smoothly and the great negotiation to ensure we got a good price for the flat.
Susan, Tina & Sasha (Vendors - Sept 2020) - (Hitchin Branch)
We had been struggling to upsize for sometime and when the perfect house appeared we needed to move quickly.  Barry was extremely professional and wasted no time in promoting our house sale.  The whole process was extremely smooth and the Norgans team kept us updated throughout.
Andrew, Amanda, Sophia & Alex (vendors - June 2020) - (Hitchin Branch)
Thank you to all of you for your help and guidance in getting us moved.  Its been a long drawn out and stressful house move due to the Covid-19 pandemic, but we made it in the end!  The bungalow is lovely and already feels like home.  You will be pleased to know we won't be moving again!  Many thanks for everything.
Dave & Lynda (vendors - Aug 2020) - (Hitchin Branch)
Its been a couple of weeks in my lovely flat and I'm still just so grateful to you all that I wanted to pass on this token of appreciation for everything you did to guide the sale through all the frustrating obstacles - not to mention a pandemic!  From the moment Barry said, "if you like quirky, there's a place I'd like you to see. It's not on the market yet but it might be soon", well I was hooked, wasn't I? I honestly don't think the sale would have gone through without your efforts as sometimes it seemed just too difficult.  But it did!  I have to mention the incredible extra mile run by Morag right at the end through, turning up at 6:30am on the morning I arrived from Heathrow to hand me my keys and welcome me to Hitchin.  Wonderful. You've been brilliant throughout the whole process, as the card say - a massive thank you!
Suji (buyer - Jul 2020) - (Hitchin Branch)
Hi Barry, Its taken me ages to write to you and thank you properly for the fantastic service you provided to us.  With baby no.2 on the way, and the COVID-19 pandemic we faced lots of stress and uncertainty, however yourself and Lucy were fabulous, providing us with constant updates on our house purchase AND sale, even though you were not our estate agents.  I have already recommended you to friends and family looking for an Estate Agent, and will continue to do so.  Your personal and kind approach was exactly what we needed, and our major error through the whole process was not chosing Norgans from the outset.  If we ever move house again we will definitely be calling on you guys for help. Thank you, and we wish you lots of success for the future.
Melissa (buyers - Jun 2020) - (Hitchin Branch)
I just wanted to say a big thank you to all your team for their hard work in completing our sale.  I know it wasn't the most straightward of sales but we got there in the end. Special thanks must go to Lucy, who kept in regular contact with us during lockdown and always remained cheerful when at times must have been, like us, frustrated at the slow speed of our purchase.
Rob & Lyn (vendors - Jul 2020) - (Hitchin Branch)
We have been completely delighted by the service we received from Barry Kilby and his great team at Norgans and can't praise them highly enough for the way in which they handled our sale, and advised us on our purchase out of area.  From the moment we invited Barry to value our home through to navigating a tricky exchange process, we have been given 5 star treatment as customers.  Barry is a hugely experienced professional, pragmatic and realistic, and completely unphased by the range of problems that crop up during the stressful process of moving house.  He really impressed us by actively seeking to solve problems, reaching up and down the chain as required, he respected deadlines and most importantly, he kept his promises.  He sold our home before it had even gone on the market which also means he understands what buyers and vendors are looking for, but the marketing material he put together nonetheless was top notch.  His humour is infectious and gave us great confidence that we'd eventually get it all over the line.  So if you want a great local firm, which truly values its customers, give Barry a call and look no further than Norgans.
Ben (vendor - Jul 2020) - (Hitchin Branch)