Privacy Policy


This is the Privacy Notice of Norgans Surveyors & Estate Agents/Norgans New Homes/Norgans Chartered Surveyors. In this document, “we” or “us” refers to one or all of the above Companies.

Our Registered Office is at 8 Brand Street, Hitchin, Hertfordshire SG5 1HX.

This is a notice to tell you our Policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our Policy is both specific and strict. It complies with UK Law. If you think our Policy falls short of your expectations or that we are failing to abide by our Policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or because you give it to us some other way, and why it is deemed necessary to collect it:-

1.0 Basic Identification & Contact Information.

This information is used:

1.1 To provide you with the services which you request;

1.2 For verifying your identity for security purposes;

1.3 For marketing our services and products;

1.4 Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2.0 Market Place Information.

When we obtain information from you specifically to enable you to use a service offered, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person. Examples of this would be requests for Energy Performance Certificates (EPC’s), referral to Financial Advisers or similar.  

3.0 Your Domain Name & Email Address.

Your domain name and email address are recognised by our servers and the pages that you visit are recorded.

We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.

This information is used:

3.1 To correspond with you or deal with you as you expect.

3.2 In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

3.3 To send you news about the services to which you have signed up;

3.4 To tell you about other of our services or services of sister websites.

4.0 Information You Post On Our Website.

Information you send to us by posting to a forum or blog is stored on our servers. We do not specifically use of that information expect to allow it to be read.

5.0 Website Usage Information.

We may use software embedded in our website (such as JavaScript) to collect information about which page you visit and how you reach them, what you do, when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

6.0 Business & Personal Information.

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this Policy. We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in Court. That is also the period within which our tax collecting Authorities may demand to know it.

7.0 Cookies.

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  

Like all other users of cookies, we may request the return of information from your computer when your browser requests a webpage from our server. Cookies enable our web server to identify you to use, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:

7.1 To record whether you have accepted the use of cookies on our website. This is solely to comply with the Law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work for you.

7.2 To allow essential parts of our website to operate for you.

7.3 To operate our content management system.

7.4 To operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.

7.5 To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

7.6 To collect information about how visitors use our site. We use the information to improve your experience to our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

7.7 To record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.

7.8 To store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.

7.9 To enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

8.0 Sending a Message to our Support System.

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide the efficiency of our business/organisation. We may keep personally identifiable information associated with your message, such as your name or email address.

9.0 Complaining.

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your compliant. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in any way that could identify you or any other person.

10.0 Job Application.

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

11.0 Content you provide us with.

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatsoever as to how it is used.

12.0 Information we obtain from Third Parties.

Although we do not disclose your personal information to any third party (except as set out in this Notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

13.0 Affiliate Information.

This is information given to us by you in your capacity as an affiliate of us or as a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.  

14.0 Disclosure to Government and their Agencies.

We are subject to the Law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or Court Order.

15.0 Review or Update Personally Identifiable Information.

At any time you may review or update the personally identifiable information that we hold about you by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

16.0 Sales of your Personal Information.

Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.

17.0 Data may be “processed” outside the UK.

Our websites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.

18.0 Compliance with the Law.

This Confidentiality Policy has been compiled so as to comply with the Law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the Law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

19.0 Removal of your Information.

If you wish us to remove personally identifiable information from our website, you may contact us on email (mail to: To better safeguard your information we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

20.0 Security Procedures.

20.1 Entry controls – Any stranger seen in entry-controlled areas should be reported.

20.2 Secure lockable desks and cupboards – Desks and cupboards should be kept locked if they hold confidential information of any kind. (Personal information is always considered confidential).

20.3 Methods of disposal – Paper documents should be shredded. Digital storage devices should be physically destroyed when they are no longer required.

20.4 Equipment – Data users must ensure that individual monitors do not show confidential information to passers by and that they log off from their PC when it is left unattended.

21.0 Dealing with subject access requests.

21.1 Data subjects must make a formal request for information we hold about them. This must be made in writing. Employees who receive a written request should forward it to the Data Protection Compliance Manager immediately.

21.2 When receiving telephone enquiries, we will only disclose personal data we hold on our systems if the following conditions are met:-

21.2.1 We will check the caller’s identity to make sure that information is only given to a person who is entitled to it.

21.2.2 We will suggest that the caller put their request in writing if we are not sure about the caller’s identity and where their identity could not be checked.

21.3 Our employees will refer a request to the Data Compliance Manager for assistance in difficult situations. Employees should not be bullied into disclosing personal information.

If you have any question regarding this Privacy Policy and Notice please contact us through email (mail to: