Terms and Conditions
The contents of this site are for general information purposes only. Whilst we endeavour to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission. We shall not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of, or inability to use, this site or any material contained in it, or from any action or decision taken as a result of using this site or any such material. Whilst we endeavour to ensure that this site is normally available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. We reserve the right to change this statement at any time by posting revisions on the site. By accessing any part of this site, you shall be deemed to have accepted these terms in full. These terms shall be governed by and construed in accordance with English Law.
Information for Customers. Norgans is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place.
The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level. Complaints Procedure. Norgans prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Stage One – Morag Norgan, Partner. All complaints should, in the first instance, be directed to Morag Norgan. She will endeavour to acknowledge your compliant within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Two – Meeting with minimum two Partners. If you remain dissatisfied, you may address your concerns in writing to The Partners. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.
Stage Three – The Property Ombudsman. After you have received a response from the Managing Director and if you are not satisfied with his proposed resolution, you can contact The Property Ombudsman Service.
Please refer to contact details below.
The Property Ombudsman
43-55 Milford Street
Wiltshire SP1 2BP
Telephone: 01722 333306
Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.